"Wanted to thank you for all your hardwork during the past 3 months in helping us get NetSupport into our company. We received the program last week and within that first week we had the server installed and more than 50 client machines connected. We are continuing to work with the current installed clients and will be expanding the installation to include everyone within the next 2 to 3 weeks. Our corporate headquarters has looked at various competitors and were blown away by the simplicity of setup and the quality of the results that could be achieved with Net Support - DNA in weeks instead of the months of trial and error the other programs seemed to entail. The server installation was effortless and the clients were just as easy. We immediately were able to make decisions and change some processes based on the information we gathered during the first few installs.
I would also like to comment on the expert customer service we have received whether it was product or environment related, never once did any of your representatives say that it was a network related problem, not related to the product and refer us to someone else. They were always efficient and would find a solution to our concern or problem.

It is refreshing to work with a company that is as committed to a successful implementation, as they are to a successful sale. We are looking forward to a long and successful partnership with Netsupport DNA."

Quote: "We needed a program that allowed a teacher to monitor, control, instruct and assist every student in the classroom without needing a degree in computer science.
NetSupport was amazing in the way that it has all these functions and more, with an easy to use interface that anyone could learn in less than one hour.

A lack of control over the computers during a lesson was a real problem, especially for those teachers unfamiliar with a computer classroom. The ability to monitor what students are doing without having to be physically present at each PC is fantastic.

We trialed a list of other remote management applications and they were either to expensive or missing important components. Netsupport was a class
above the rest.

Excellent presentation, easy to use functionality, great technical support and an abundance of useful features in a format that anyone could understand. NetSupprt School met all of our needs and offered solutions to problems we hadn't even thought of yet."

"NetSupport is WONDERFUL!! For a business classroom lab, it is just the ticket we needed to keep students on task and with a way to observe the instructor's demonstration without the use of a data projector.

It is a great tool for the classroom."

"NetSupport School is an excellent teaching tool for demonstration purposes and I also use it to block students' computers when they should be studying for tests and also to monitor them when they are keying their assignments. It is great."

"It is wonderful software. I use it almost daily for demonstration. It is very helpful in monitoring students as well."

"NetSupport gave control of the classroom back to the instructor.

The lock feature is perfect for lecture time and the ability to monitor individual machines while the students work is invaluable."

"I'm so impressed with your company, it's employees and it's product that I'm telling all the other elementary school computer lab teachers about it.

I love it. I'm discovering more and more about it everyday. The lady at tech support was very helpful. She explained the answer and assured me that I had indeed done it correctly. I hope you guys are around for a long time, because you have made my life at school so much easier.

My kids love the chat feature of the program and with the file distribution feature, we're getting ready to make movies!! It's great!!"

"On the Royal School of Library and Informations Science we use the
Netsupport School program in our day-to-day education of students.
Our teachers and professors are using the facility to demonstrate
professional tools of Librarianship and for theoretical education of our
students.

The software has the advantage of being fast when switching between the demonstration mode and releasing the students to use their computers on their own. Having the students computers in demonstration mode you optimize the concentration of the students.
We experience the software to be easy configurating to our needs and easy to instruct teachers/professors to use.

We can recommend the software to be used in class teaching."

"I use your product every day!!!! I also work under contract for Oracle. I am a cadre leader for 30 teachers....and while in LA a month or so ago with them, used NetSupport during training sessions.

Although they had a NEWER version than mine in the training lab, I was still able to dazzle those teachers with your product. I have referred several people to NetSupport."

"We currently use the newest version of NetSupport in two of our 21-computer classrooms, and it is excellent! I have put in an order for sufficient licenses to equip another of our classrooms for fall. We're really impressed with the new quiz module that is a part of NetSupport School. We intend to use it initially in our challenge tests in the fall...once set, it takes the administrative headache away!

You have an excellent product...keep up the good work with the upgrades and service!"

"NetSupport School has really saved me time and makes the management of a 30 computer lab so much easier to do for students of all ages - whether they are preK students or teachers participating in a professional development workshop for technology credit."
"I love the new features!"

"This version is even easier to use than the previous one! I haven't had a chance to work with all the features yet, but I love the new "Lock" graphic, the Launch Applications, the Blank Student Screens, and the Login Feature to put a name with each computer!"

NetSupport School has been a tremendous asset to my computer classes and to our lab directors. It has provided an easy and efficient way to monitor and communicate with computers on our school network. We highly recommend it!

I really like NetSupport. It allows me to do more with my computers than most of my colleagues. Individual workstations now become true networked-multimedia platforms that take educating to a new level.

There isn't one particular feature that stands out. I like the total package. Your software allows us to have more than one tutor, and that feature is most important because we have two computer teachers in our lab. (One of the main reasons we switched from Altiris Vision.) We use the send and receive function a lot. I used to go around to each computer manually installing shortcuts etc... 35 times. What a time saver!

I can give oral instructions to the younger students while they are working via the announce feature. They are so funny, they stop and look around and smile. They said it sounds like they are on an airplane. I have been telling the other technologists about your software. Many of them use a projector to teach from. NetSupport is far more engaging! We use it everyday to give instructions and the entire class pays attention, including kindergarten!

Thanks for creating NetSupport. We couldn't teach effectively without it.

The City College of San Francisco recently set up a Computerized Assessment Center. As part of our requirement, we evaluate several CBT software products and finally decided on NSS 6.0, we then later upgraded to 7.0.

It is very user friendly and the tech support is always prompt and Courteous. My sales rep for NSS, Mr. Phil Austin, always follows-up on our questions and concerns. Overall, the product is very easy to set up, install, and train the faculty and staffs to use.

I cannot say enough positive things about Netsupport School. Three years ago, I was searching for remote control software that was geared for the teacher, and nothing kept the educational environment in mind... until I found Netsupport School.

Not only does this software keep the classroom in mind, I cannot imagine teaching technology without it. It is by far the best Remote Control software there is - in any platform! I bought it for my school and since then, two other schools in the district have jumped aboard. We all love it, and could not teach without it.

I feel like I owe half my salary to this software. After all, it does half the work!

I cannot say enough... Thank you for this software. It is simply the best!

Thank You. I love this program. The kids must stay on task at their own computers to see what I want them to do. I break the tasks up into small segments and return the computer screens to them after each segment.

There by no one gets lost. It is a tremendous resource for special needs students and slow readers. Every school that has multiple computers needs this program. It is better than the expensive smart boards, in my opinion.

The performance of this software in in a league of its own.

The prices of this software is very competitive and the maintenance
agreement is also very reasonable.

The sales support team has been exemplary.

We are a university, and as such, cannot address your survey questions about profitability and increased production. We purchased NetSupport for use in our Skills lab because we had a problem with students not staying on task during class. They would surf the net or check their email. NetSupport gave control of the classroom back to the instructor. The lock feature is perfect for lecture time and the ability to monitor individual machines while the students work is invaluable.

I don't know how you can use this data as you market your product to businesses, but rest assured that we are happy with your product.

I have found NetSupport be an absolute lifesaver in running my middle school computer lab. Recently, I had to load photos for a project my students were working on. Instead of going from one computer to another (25 in all) loading the photos, I was able to load them in one shot, with just a few clicks of the mouse.

When our district got slammed by the Blaster Worm last week, I was able to run the fix and install the patch remotely, again without having to sit an each computer individually.

The ability to monitor and assist students as they work, collect their work and distribute files has made NetSupport the best software investment that our school has made.

Here are a couple of items I really like about NetSupport School:

1. Excellent tech support. They are always ready to either answer the questions and help solve the problems when I need them. If for some reason a solution cannot be achieved at that time, they work to find a solution and get back to me when the solution is found.

2. The ability to scan the whole classroom and ensure students are on task and working on the appropriate assignment.

3. The ability to lock out certain programs from the local computer

4. The ability to lock out certain internet sites from the computers

5. NetSupport School far exceeds all other classroom/lab control programs.

I hope the five areas above help. If you need more details or some other
format, let me know. I would be happy to help, as I am very pleased with
NetSupport School.

We heard about NetSupport School from Google searches, then reviews, etc.

It Contained the lab management features we needed.

We ran demo versions of various products. NSS had the most features, implemented correctly, and was also the easiest to use.

Tremendous cost savings and software that faculty can actually use.

My experience dealing with your company has been very positive and pleasurable. Feel free to edit any portion of the statement below. Thank you for asking us for our contribution.
Sylvia

Our school was one of those which did not see a need to buy a program like NetSupport. However, with our student population growing so much, it had become difficult to monitor all the students' work and use of the computers. Since we installed NetSupport, this task has become very manageable. The company offered great support and they were very prompt responding our emails. Phil Austin was very pleasant to deal with (unlike so many sales representatives!) I am just sorry we didn't do this sooner.

We have now used Net Support for 2 years. It continues to give us the computer monitoring that we need. I would recommend this product for any school system that needs to track their users and what they are doing on district computers.

We chose NetSupport School out of several competitor applications because it's features were comparable to much more expensive products. We were pleased to find that the application is very easy to learn from an administrative standpoint and that it has lower bandwidth requirements than other products we tested. We especially like the quizzing function. The sales and support staff were very responsive and gave us as much time as necessary to make the right classroom control application decision.

Our school uses NetSupport School to manage a computer lab with 30 PCs, which I maintain. I have discovered several benefits while using this network management software. It saves me considerable amounts of time; I no longer have to go from PC to PC to "Power-up" the lab by using the Client/Power Management/Power On feature. I can shut down the lab just as easily. I can send messages to all 30 workstations or to specific users using Client/Announce. I can observer user access using Client/View or demonstrate what I'm working on using Client/Show.

Your software has been tremendously helpful. Thank you for keeping us updated and taking the time to find out if your software is performing to its highest potential.

In our organization we provide computer classroom training services from beginning Windows classes to advanced Air Force systems training. Because of the diverse types of training and personnel we provide services for, we face the challenge of constant software/files installations and removals along with keeping our PCs in working order from the hundreds of students that use them each month. Installing NetSupport School in our classrooms has been a great help to both our IT staff and our instructors. It was a simple quick installation and was easy to configure. With NetSupport School, our instructors can interact with each student in the room from their own workstation. They also have the ability to lock the keyboards and blank the monitors of an entire classroom with a couple of clicks of a mouse. This helps to keep students focused on what they are being taught and prevents them from poking around areas on the PC or web, which in the past has ended up with us rebuilding a few computers every month due to deleted or corrupted files. NetSupport School also gives Instructors and IT staff the ability to quickly and efficiently push files to all the PCs in the classroom from the instructor's workstation.

Although I have not had a need of any technical support since we purchased this product over a year ago, I was surprised in being contacted by NetSupport who informed me about the new version 7. Since we also signed up for the maintenance and support agreement, we received the new version free of charge. I am looking forward to be able to block software programs and URL sites from student access using the new version.

We are extremely pleased with our purchase of NetSupport School. We are beginning a new year and are enjoying the ability to teach and monitor using the NetSupport School features. We are still learning more about our abilities, but we find it an excellent tool in our lab.