NetSupport Manager: Multiplatform Support: Windows

NetSupport Manager offers comprehensive multi-platform support for Windows, Linux, MAC, CE, Pocket PC and Windows Mobile systems, providing complete compatibility to match today's business environment. In addition NetSupport Manager now offers support for 64 bit Intel and AMD platforms, including Windows XP 64 and Windows 2003 64. The support is available for x64-based systems.

For Microsoft based systems NetSupport Manager supports : Dos, Windows 95, 98, ME, NT 4.0, 2000, 2003, XP, Vista (32bit and 64bit), 2008 and Windows 7.

NetSupport Manager offers full integration with Thin & Zero Client environments as well as compatibility with MultiPoint, MultiSeat and virtual desktop environments from WYSE Technologies, Microsoft, HP, NComputing (X-series & L-series), MiniFrame (SoftXpand) and many others.

The design of NetSupport Manager’s user interface from version 11 has been specifically tailored to provide compatibility with Windows 7, including Touch support.

Also from version 11, remote control of Windows 7, Vista and Server 2008 based machines will show a marked improvement in operability and performance aided by added support for handling User Account Controls.

Support for Intel vPro technology is also provided as standard.

Features available for all Windows devices include:

Environment

• Browse, locate and connect to all systems across your LAN or WAN.
• Fully intergrated remote deployment utility.
• Connect over TCP/IP, IPX/SPX, NETBIOS, NETBEUI or HTTP protocols.
• Communicate over LAN, WAN, Internet, PSTN, ISDN, CAPI/TAPI, GSM, GPRS, 3G or Wireless connections.
• Support for 64 bit Intel and AMD processors.
• Communicate seamlessly between systems that are all located behind different firewalls using the included NetSupport Internet Gateway component.

Remote Control

• Watch, Share or Control the screen, keyboard and mouse of a workstation irrespective of colour resolution, network protocol or operating system.
• Optimize the Remote Control colour quality when managing systems over very slow connections.
• Monitor the screens of all connected systems with real time thumbnails of each connected system. Mouse over a selected PC to Zoom your view.
• Scan multiple systems, Cycle through one or multiple workstations' displaying their screens on your control console.
• Show your screen, a selected Monitor or just a selected application to any number of connected computers for real-time instruction.
• Annotate your screen with a range of drawing tools during a Remote Control session or Show session.
• Full Text Chat and Messaging between two or multiple systems.
• Full Audio Chat during a Remote Control session.
• To both aid training and the effectiveness of support, a Whiteboard feature is also provided from within a chat session.

Support Tools

• Gather a full Hardware and Software inventory from the client PC to aid in remote support.
• Gather details of all hotfixes installed on the client PC.
• View and Control Applications, Processes and services running on the client.
• Remotely edit the registry of a Remote system.
• Launch a local Command Prompt from the Remote System on your PC.
• Remotely Power On / Off, Log On/ Off or Reboot a client PC.
• Request Help - users can create help requests that can be direct to all or specific Control systems based on custom criteria.

Move Information

• Transfer Files between the Control and Client computer, syncronise folders and more.
• File Distribution - Drag and drop files from the Control PC to any number of connected systems in a single action.
• Remotely launch applications on remote computers.
• Capture and redirect the remote computers Print Queue to the Control PC.
• Powerful Scripting and Scheduling suite to automate frequent tasks.

Flexibility

• Seamless desktop integration with explorer allowing you to launch key functionality direct from your system without needing to first start NetSupport.
• Connect back to a known PC from any Web-browser using the Active-X based Control.

Security

• Full data encryption options from 56bit DES to 256bit AES encryption.
• User acknowledgements and encrypted passwords.
• Security keys to make your copy of NetSupport unique and incompatible with other copies.
• Integrate directly with NT administration and authenticate connections directly.
• Active Directory Integration and AD templates provided for enterprise wide policy management.
• Profiled functionality allowing different features to be disabled depending on which User is attempting to connect to a selected PC.
• Full event and history logs including integration with OS event logs.

No Extra Cost

• All features in NetSupport Manager are included as standard.
• Internet Gateway included as standard.
• NetSupport School - Instruction and Training suite provided F.O.C.

* The 'Control' is the PC that views/takes over a PC.
* The 'Client' is the PC that is being viewed or taken over.