New NetSupport Manager v11 offers a fresh user experience
with a restyled interface, performance improvements
and a range of shortcut features that now make it even
easier for you to support the diverse range of systems
now in use across the modern enterprise.
NEW - Dynamic Auto-Groups
The Control Window 'Tree View' now includes an Auto
Group facility that with one click allows you to automatically
group your Client machines based on pre-defined criteria.
Planning for upgrades or the roll-out of new technology
couldn’t be easier as the hierarchy will show you instantly
how many and which machines are running with a particular
Windows or MAC OS or Linux Distribution.
NEW - Support for Intel® vPro™ Technology
A number of manufacturers are shipping servers, laptops
and desktops that support Intel® vPro™ technology. NetSupport
Manager 11 can now be configured to browse for this
capability (even where a NetSupport Client isn’t installed),
listing the machines as a separate group in the Tree
View and enabling a range of remote functions to be
performed where previously a physical visit to the machine
would have been required.
These include the ability to power-on, power-off and
restart the remote machine when performing out-of-hours
maintenance. View and reconfigure BIOS information and,
if necessary, boot from a remote operating system image.
When plugged into AC power, the above can be performed
on a notebook system wirelessly.
NEW - Quick Access Toolbar
The new Quick Access bar conveniently highlights those
individual machines or groups of machines you most recently
connected to. By clicking on the required machine you
are presented with a pop-up display that provides easy
access to a range of common remote control features
such as, Connect, View, File Transfer, Registry Edit
(if enabled at the client) Inventory, Remote Command
Prompt and Chat.
NEW – Quick Search
Also added to the Quick Access bar is a Search box enabling
you to specify the name or partial name of a group of
Client machines that you particularly want to find.
The search results are added as an extra category in
the Control Window Tree View.
ENHANCED – Customise Details View
When the Control Window is set to ‘Details View’, you
can include additional columns of information for each
Client. Particularly useful when connected to laptops,
you can view the status of wireless networks and display
the machine's battery strength. (This information is
also shown in the system tray when a Client View Window
is open.)
A new ‘Last Connected’ column has also been added to
the Details View which displays the date/time that Client
was last connected to.
ENHANCED – Multiple Monitor Mode
NetSupport Manager’s support for users running multiple
monitors, has been enhanced. In Thumbnail View, if a
Client Thumbnail is indicating the presence of multiple
monitors a drop down list is provided from which you
can select the monitor to display.
ENHANCED – File Transfer
A number of efficiency improvements have been made to
the File Transfer process.
With a View Window to a remote Client open, you can
now conveniently drag and drop files and folders from
the Control machine's Windows Explorer (including the
desktop), directly to the remote desktop. Similarly,
drag and drop can be used to transfer files and folders
from the Control machine’s Explorer to the File Transfer
Local, Remote or Distribution windows.
Particularly useful when performing a lengthy transfer,
optional check-boxes have been added to the Progress
dialog that enable the operator to indicate if they
want to respond to or skip warning and error messages
that may appear during the procedure. If skipped, a
summary of the messages will appear at the end.
When deleting files you can choose to ignore all deletion
prompts.
In a change to the way Deleted Files are processed,
when removing items from the local machine, the file
is now sent to the Recycle Bin rather than deleted immediately.
The order of columns in the local File Transfer Window
can now be rearranged by dragging and dropping the column
heading to the new position. The new layout will be
preserved for future use.
ENHANCED –Terminal Server Support
Installing and configuring NetSupport Manager for a
Terminal Server environment is now a more simplified
and seamless process.
The Client is no longer started as an application when
each Terminal Server session commences. Instead it now
detects when it is running on a Terminal Server and
spawns a new Client process for any additional Terminal
Server sessions that are opened. The previously supplied
Terminal Server Configuration Utility is therefore no
longer required.
Remote Control performance is also improved in this
new version.
ENHANCED - Windows 7/Vista/Server 2008 Performance
NetSupport Manager v 11 offers noticeable improvements
to operability and performance for remote control of
Windows 7, Vista and Server 2008 based machines, as
well as added support for handling User Account Controls.
ENHANCED – Audio Support
Adding to NetSupport Manager’s bi-directional Audio
Support, version 11 extends your ability to monitor
audible content at the remote machine by including application
sounds.
ENHANCED – Remote Power Management (Wake on
LAN) across subnets
Extending existing local network support in earlier
versions, NetSupport Manager 11 now allows an Administrator
to remotely power on or off computers across the entire
enterprise further assisting in Remote PC maintenance
as well as delivering an additional tool for reducing
PC energy cost wastage.
