Connectivity: Connecting to systems with NetSupport
Manager.
The Key to successful remote support solutions is
the ability to locate and connect to devices no matter
where they are. NetSupport Manager provides a range
of connectivity methods, all as standard in the solution.
These include :
Local or Wide Area Networks
Browse and locate computers over a LAN using TCP/IP,
IPX/SPX, NetBIOS or NetBEUI protocols.
Store all discovered systems in a company hierarchy
or defined groups either locally or centrally.
Define a range of subnets for extended network browsing
capabilities.
Connect directly to known computers by PC Name,
DNS name or Address.
NetSupport Manager is registered for use on port
5405, this however can be configured as required.
Remote Devices
Connect to a remote network over Dial UP (PSTN)
or ISDN utilising the included NetSupport Dialup Bridge.
Connect to individual remote devices over Dial UP,
ISDN, GSM, GPRS, 3G or Wireless.
Utilising the Internet
Delivering seamless Remote Control between PCs that
may be located behind different firewalls. The NetSupport
Gateway provides a stable and secure method for NetSupport
enabled systems to locate and communicate via http.
The Gateway component needs to be installed on a PC
allocated with a static IP and accessible to both Control
& Client PCs, even though both the Control and Client
systems will be securely located behind their respective
firewalls. The Gateway will only allow connections from
computers using the same NetSupport licence Key.
The NetSupport Internet Gateway provides:
Seamless and secure remote support between secure,
firewalled networks or computers.
No requirement to make any changes to your existing
network or firewall security.
Secure encrypted communications.
Support for up to 5,000 simultaneous client connections
per gateway.
Security key access control.
User authenticated access control.
Multi-Gateway redundancy removing a single point of
failure for your connectivity.
Full transaction logging.
