Watch, Share and Control Remote Systems, manage
real time problem resolution.
As networks continue to evolve, organisations are faced
with the continuous challenge of providing support to
a diverse range of platforms, protocols and physical
assets.
To ensure that critical IT infrastructure is available
when needed most, NetSupport DNA offers 2 types of PC
Remote Control providing differing levels of remote
user support.
NetSupport
Manager (NSM) - the leading PC Remote Control software
solution, offering complete remote PC Management and
Support.
NetSupport Manager offers comprehensive multi-platform
support for Windows, Linux, MAC, Solaris, CE, Pocket
PC and Windows Mobile systems, providing complete compatibility
to match today's business environment. In addition NetSupport
Manager now offers support for 64 bit Intel and AMD
platforms, including Windows XP 64 and Windows 2003
64. The support is available for x64-based systems.
For Microsoft based systems NetSupport Manager supports
: Dos, Windows 95, 98, ME, NT 4.0, 2000, 2003, XP and
Vista.
Features available for all Windows devices
include:
Environment
Browse, locate and connect to all systems across
your LAN or WAN.
Fully integrated remote deployment utility.
Connect over TCP/IP, IPX/SPX, NETBIOS, NETBEUI or
HTTP protocols.
Communicate over LAN, WAN, Internet, PSTN, ISDN,
CAPI/TAPI, GSM, GPRS, 3G or Wireless connections.
Support for 64 bit Intel and AMD processors.
Communicate seamlessly between systems that are
all located behind different firewalls using the included
NetSupport Internet Gateway component.
Remote Control
Watch, Share or Control the screen, keyboard and
mouse of a workstation irrespective of colour resolution,
network protocol or operating system.
Optimise the Remote Control colour quality when
managing systems over very slow connections.
Monitor the screens of all connected systems with
real time thumbnails of each connected system. Mouse
over a selected PC to Zoom your view.
Scan multiple systems, cycle through one or multiple
workstations' displaying their screens on your control
console.
Show your screen, a selected Monitor or just a selected
application to any number of connected computers for
real-time instruction.
Annotate your screen with a range of drawing tools
during a Remote Control session or Show session.
Full Text Chat and Messaging between two or multiple
systems.
Full Audio Chat during a Remote Control session.
To both aid training and the effectiveness of support,
a Whiteboard feature is also provided from within
a chat session.
Support Tools
Gather a full Hardware and Software inventory from
the client PC to aid in remote support.
Gather details of all hotfixes installed on the
client PC.
View and Control Applications, Processes and services
running on the client.
Remotely edit the registry of a Remote system.
Launch a local Command Prompt from the Remote System
on your PC.
Remotely Power On/Off, Log On/Off or Reboot a client
PC.
Request Help - users can create help requests that
can be sent direct to all or specific Control systems
based on custom criteria.
Move Information
Transfer Files between the Control and Client computer,
syncronise folders and more.
File Distribution - Drag and drop files from the
Control PC to any number of connected systems in a
single action.
Remotely launch applications on remote computers.
Capture and redirect the remote computers Print
Queue to the Control PC.
Powerful Scripting and Scheduling suite to automate
frequent tasks.
Flexibility
Seamless desktop integration with explorer allowing
you to launch key functionality direct from your system
without needing to first start NetSupport.
Connect back to a known PC from any Web-browser
using the Active-X based Control.
Security
Full data encryption options from 56bit DES to
256bit AES encryption.
User acknowledgements and encrypted passwords.
Security keys to make your copy of NetSupport unique
and incompatible with other copies.
Integrate directly with NT administration and authenticate
connections directly.
Active Directory Integration and ADM Templates provided
for enterprise wide policy management.
Profiled functionality allowing different features
to be disabled depending on which User is attempting
to connect to a selected PC.
Full event and history logs including integration
with OS event logs.
