Leading Shipping Service Provider Selects NetSupport Manager For Global Remote User Support

With global offices located in every major shipping port, Clarksons Plc identified the need to implement seamless desktop support to all of its remote users and desktops.

After carrying out extensive testing of the leading PC Remote Support tools, NetSupport Manager v9 was selected due to its simple integration with existing IT infrastructure.

Primarily, NSM v9 will be used to provide remote access to HQ and overseas desktops and for assisting with the inventory of all hardware.

Already, TCO has been lowered for support staff, as personal visits to users have been reduced combined with faster problem resolution when issues arise.

About Clarksons:
Clarksons, the world's leading shipping services provider, is a dynamic organisation at the forefront of change within the industry, an industry estimated to be worth in excess of $100 billion p.a.

The company is proud of its shipbroking heritage. The combination of experience with a high level of energy has spawned a number of new ideas and initiatives which are propelling the group towards broadening its range of shipping services. These new initiatives include both shipowning and ferry operations within a newly formed logistics division.

As well as its London headquarters, the group has offices in many of the world's major shipping centres including Athens, Paris, Genoa, Hong Kong, Shanghai, Singapore, Auckland, Sydney, Melbourne, Dallas, Houston, Dubai, San Francisco and Johannesburg

06/12/2005 15:59:00